FAQ
Frequently Asked Questions
Fast answers about shipping, returns, payments, accounts & partnerships
built for Tredona.
QWhat is Tredona?
Tredona is a multi-category online store for apparel, shoes, accessories, and home décor curated from trusted suppliers.
Multi-categoryCuratedFree ShippingQAre you a registered company?
Yes—Tredona LLC is registered in New Mexico, USA (EIN 30-1453354).
QHow can I contact support?
Email support@tredona.com or call +1 646-828-8266.
QWhich categories do you sell?
Men & Women apparel, footwear, fashion accessories, and Tredona Home décor.
QDo product pages have size guides?
Yes—most apparel includes size charts; contact us if you need exact garment measurements.
QDo you publish real reviews?
We verify reviews periodically and remove suspicious activity. No AI-fabricated reviews.
QWhich currencies are shown?
Prices default to USD; localized currencies may appear at checkout.
QDo prices include taxes?
Taxes/VAT may apply based on destination. You’ll see them at checkout before payment.
QCan I get an invoice?
Yes—digital invoices are emailed after shipping. PDF copies on request.
QWhat are your brand values?
EDO: Elegance, Durability, Originality.
QIs shipping free?
Yes—free shipping on all orders unless otherwise noted.
QWhere do you ship from?
From multiple global fulfillment hubs depending on the item and supplier.
QWhich countries do you ship to?
Worldwide coverage to most regions. If your country is unavailable at checkout, contact support.
QWhat’s the delivery time?
Typically 7–15 business days, varying by destination, season, and customs.
QOrder processing time?
Usually 24–72 hours after payment confirmation.
QDo you provide tracking?
Yes—tracking is emailed and visible on your account’s order page.
QCustoms, duties & fees?
Import duties may apply in some countries and are the customer’s responsibility unless stated otherwise.
QAddress change after purchase?
Before shipment: yes (contact us ASAP). After shipment: depends on carrier policy.
QPO Boxes / APO/FPO?
Supported for some carriers/items only; if unavailable, we’ll ask for an alternative address.
QItem arrived damaged—what now?
Send clear photos within 7 days of delivery; we’ll arrange a replacement or refund per policy.
QHow do I place an order?
Add items to cart → checkout → enter shipping details → pay → receive confirmation.
QCan I cancel my order?
Possible before shipment. After dispatch, use the returns process.
QReturn window?
30 days from delivery for unused items in original condition.
QNon-returnable items?
Some categories (e.g., intimate wear) may be non-returnable—check each product page.
QAre return labels provided?
Depends on reason/region. If the error is ours, we’ll cover returns or send a replacement.
QRefund timing?
After approval, banks typically reflect funds within 3–10 business days.
QPartial shipment received?
Orders may ship from different hubs; parcels can arrive separately with individual tracking.
QExchange for another size?
Yes—contact support with order number and desired size.
QEdit order after checkout?
We can edit within a short window before fulfillment—reach out immediately.
Q“Delivered” but not found?
Check neighbors and lockers; if still missing, contact us within 7 days to investigate.
QWhat payment methods do you accept?
Major cards via Stripe; additional regional options may appear. B2B bank transfers available.
QIs checkout secure?
Yes—PCI-compliant gateways; we never store full card numbers.
QBuy Now, Pay Later?
BNPL may appear depending on country and provider eligibility.
QBank transfer for retail orders?
Not typical for retail; for bulk please contact support@tredona.com.
QWhy was my card declined?
Common reasons: insufficient funds, issuer security checks, or mismatched billing info.
QDo you store billing data?
Only minimal gateway tokens for refunds/fraud checks—not full card details.
QRefund method?
Back to the original payment method after approval.
QCan I get a pro-forma invoice?
Yes—email your business details and item list for a pro-forma.
QDo I need an account to buy?
No—guest checkout is available.
QHow do I sign in?
We support one-time password (OTP) sign-in via email—no passwords to remember.
QHow is my data protected?
Encryption in transit, least-privilege access, GDPR/CCPA principles where applicable.
QRequest account deletion?
Email us from your registered address; we’ll verify ownership and process the request.
QMarketing emails?
Only if you opt in—unsubscribe anytime via the email footer link.
QChange my email or address?
Sign in to update details or contact support for assistance.
QDo you have an affiliate program?
Yes—performance-based commissions with transparent tracking.
QHow to apply as an affiliate?
Email support@tredona.com with your channels and audience.
QDo you offer wholesale?
Yes—bulk pricing tiers and custom packaging; MOQs may apply.
QWhat payment rails for B2B?
Bank wires to Mercury and Revolut Business; SWIFT/ACH/SEPA details on invoice.
QCan we list our products on Tredona?
We evaluate vetted brands—share catalog, MSRP, lead times, and compliance docs.
QWhere are your legal identifiers?
Tredona LLC · NM LLC No 008040497 · EIN 30-1453354 · 8206 Louisiana Blvd NE, Ste A #6785, Albuquerque, NM 87113, USA.