Frequently Asked Questions
Quick answers about orders, shipping, payments, returns, products, account support, and partnerships.
Orders & Shipping
How do I place an order on Tredona? ORDERS & SHIPPING
Browse our collections, add items to cart, and proceed to checkout. Guest checkout is available, or create an account for easier tracking.
How long does delivery take? ORDERS & SHIPPING
Delivery typically takes 5–12 business days depending on destination and courier.
Do you offer international shipping? ORDERS & SHIPPING
Yes, we ship worldwide. Costs and estimated delivery times are shown at checkout.
Can I track my order? ORDERS & SHIPPING
Yes. A tracking link will be emailed after dispatch and appears in your account if you created one.
Is there free shipping? ORDERS & SHIPPING
We offer free shipping on selected products and promotions. See the product page or cart for eligibility.
Payment
What payment methods do you accept? PAYMENT
Major credit/debit cards, PayPal, and other secure methods available at checkout.
Is my payment secure? PAYMENT
Yes—payments are encrypted and processed via PCI-compliant gateways.
Do you offer Cash on Delivery? PAYMENT
Not at the moment. All orders are prepaid through secure online methods.
Returns & Exchanges
Can I return or exchange a product? RETURNS & EXCHANGES
Yes—within 14 days of delivery, if items are unused and in original condition and packaging.
Who covers the return shipping cost? RETURNS & EXCHANGES
Customers cover return shipping unless the item is defective or incorrect—then we provide a prepaid label.
How do I get a refund? RETURNS & EXCHANGES
After we receive and inspect your return, refunds are issued to the original payment method.
Products
Are your products authentic? PRODUCTS
Yes—everything is carefully sourced and quality-checked to meet Tredona standards.
How do I choose the right size? PRODUCTS
Use the size guide on each product page. Need help? Email us with your measurements and we’ll advise.
Will the product look exactly like the photos? PRODUCTS
Yes, though minor color variations may occur due to lighting and screen settings.
Account & Support
Do I need an account to shop? ACCOUNT & SUPPORT
No—guest checkout is available. Accounts help with tracking, returns, and faster checkout.
How can I update my account details? ACCOUNT & SUPPORT
Log in to your Tredona account and edit your information from the dashboard settings.
How do I contact customer service? ACCOUNT & SUPPORT
Email support@tredona.com or use our Contact page. We reply within 24 hours (Mon–Fri).
Do you provide 24/7 support? ACCOUNT & SUPPORT
Not currently. Our support hours are Mon–Fri, and we typically reply within 24 hours.
General
Where is Tredona based? GENERAL
Tredona LLC is a U.S.-registered company located in Albuquerque, New Mexico.
Do you offer discounts or promotions? GENERAL
Yes—subscribe to our newsletter for exclusive offers and early access to new drops.
Can I subscribe to the newsletter? GENERAL
Yes—add your email at the bottom of our website to join our mailing list.
Are there membership benefits or loyalty rewards? GENERAL
We occasionally run loyalty perks and VIP offers. Subscribe to stay updated.
Partnerships
Can I partner with Tredona? PARTNERSHIPS
Yes! Two paths:
Affiliate Partnership — choose a product, promote it, and earn a commission on each sale you generate.
Brand Partnership — request a dedicated space on Tredona to showcase your own products, provided they are high-quality and comply with Tredona policies.
How do I apply for a partnership? PARTNERSHIPS
Email partners@tredona.com with your proposal and portfolio. For brand placements, include product specs, certificates (if any), and pricing. All submissions must align with Tredona’s quality and policy standards.